Refund policy

At Gentle Fit, we want you to love what you wear. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy below carefully.

1. Eligibility for Returns & Exchanges

• You have 7 days from the date of delivery to request a return or exchange.

• To be eligible, your item must be unused, unwashed, and in the exact same condition that you received it, with all original tags and packaging intact.

• Items showing signs of wear, perfume scents, makeup stains, or missing tags will not be accepted.

2. Non-Returnable Items

• Discounted or clearance sale items cannot be returned or exchanged unless received in a damaged or defective condition.

• Innerwear and socks are strictly non-returnable due to hygiene reasons.

3. How to Initiate a Return / Exchange

• To start a return or exchange, reach out to us via email or phone with your order number and the reason for return (along with pictures if the item is damaged).

• Once approved, you will need to ship the item back to our designated return address. (Customers are responsible for return shipping charges unless the item received was incorrect or defective).

4. Refunds

• We do not offer direct cash refunds; instead, we offer Store Credit or a direct product Exchange for approved returns.

• Once we receive and inspect the returned item, your store credit or exchange order will be processed within 3 to 5 business days.

5. Contact Us If you have any questions or need help with a return, feel free to contact us:

• Email: Ahmedgillani88@gmail.com

• Phone / WhatsApp: 03211000608